Effective Date: 1 July 2026

1. Introduction

These Terms and Conditions govern your use of the NAK Access Solutions Limited website and any services provided by NAK Access Solutions Limited (“we”, “us”, “our”).

By accessing our website or engaging our services, you agree to be bound by these Terms and Conditions. If you do not agree with these Terms, you should not use our website or services.

2. Company Information

NAK Access Solutions Limited

Registered Office:
[Insert Registered Office Address]
United Kingdom

Email: [email protected]

Website: www.nakaccesssolutions.co.uk

3. Our Services

NAK Access Solutions Limited provides specialist working-at-height and access solutions, including but not limited to:

• Rope access services

• Commercial window cleaning

• Façade cleaning and maintenance

• Building inspections and surveys

• High-level maintenance and repairs

• Mastic application and replacement

• Bird control and pest prevention

• Installation of fall protection and height safety systems

• Specialist access consultancy

• Other building maintenance services

All services are subject to availability, site suitability, and acceptance of our written

quotation.

4. Quotations and Pricing

• All quotations remain valid for 30 days, unless otherwise stated.

• Prices are exclusive of VAT unless specifically stated.

• Quotations are based on information available at the time of issue.

• Additional costs may apply where unforeseen site conditions, restricted access, client delays, or additional work arise.

• We reserve the right to carry out a site survey before confirming the final scope and cost of works.

5. Booking and Payment Terms

• Work will only commence following written acceptance of our quotation or receipt of an official purchase order where applicable.

• Unless agreed otherwise in writing, payment is due within 30 days of the invoice date.

• We reserve the right to request deposits or staged payments for larger projects.

• Late payments may incur statutory interest and compensation in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

6. Cancellations

Any cancellation must be made in writing.

Where works are cancelled after labour, equipment or materials have been scheduled or purchased, we reserve the right to charge for:

• Labour already allocated

• Materials purchased

• Plant or access equipment hire

• Travel and mobilisation costs

• Any other reasonable expenses incurred

7. Client Responsibilities

The client agrees to:

• Provide accurate project information.

• Ensure safe and suitable access to the work area.

• Notify us of any known hazards, asbestos, structural issues or other risks.• Obtain any permissions, licences or approvals required before work commences.

• Ensure utilities or building services required for the work are available where agreed.

Failure to meet these responsibilities may result in delays or additional charges.

8. Health and Safety

Safety is our highest priority.

NAK Access Solutions Limited operates in accordance with all applicable UK Health and Safety legislation and recognised industry standards.

Clients are responsible for:

• Maintaining a safe working environment.

• Informing us of site-specific hazards.

• Providing relevant health and safety information before work begins.

We reserve the right to suspend or postpone work where site conditions are considered unsafe or unsuitable.

9. Liability

We will perform all services using reasonable care, skill and professional standards.

To the fullest extent permitted by law, we shall not be liable for:

• Indirect or consequential losses.

• Loss of profit or business interruption.

• Delays caused by weather, restricted site access, third parties or circumstances outside our control.

Nothing within these Terms excludes or limits liability for:

• Death or personal injury caused by negligence.

• Fraud or fraudulent misrepresentation.

• Any liability that cannot legally be excluded under English law.

10. Force Majeure

We shall not be liable for delays or failure to perform our obligations where such failure results from circumstances beyond our reasonable control, including but not limited to:

• Severe weather conditions

• Industrial action

• Government restrictions

• Natural disasters

• Power failures

• Supply chain disruptions

• Public emergencies

Project schedules may be adjusted accordingly.

11. Website Use

When using our website you agree not to:

• Use the website for unlawful purposes.

• Attempt to gain unauthorised access to our systems.

• Upload or transmit malicious software, viruses or harmful code.

• Interfere with the operation or security of the website.

12. Intellectual Property

All content published on our website, including text, photographs, graphics, logos, branding, documents and other materials, remains the intellectual property of NAK

Access Solutions Limited unless otherwise stated.

No content may be copied, reproduced, distributed or used without our prior written consent.

13. Third-Party Websites

Our website may contain links to third-party websites for your convenience.NAK Access Solutions Limited accepts no responsibility for the content, security or privacy practices of external websites.

14. Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time.

Updated versions will be published on our website, and continued use of the website or our services constitutes acceptance of the revised Terms.

15. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Here’s a professionally rewritten Privacy Policy for NAK Access Solutions Limited, suitable for publication on your website. It has been updated to reflect your company details and is written in a more comprehensive, professional style.

Note: Replace the registered office address with your company’s registered okice if needed before publishing.

Privacy Policy

Effective Date: 1 July 2026

1. Introduction

NAK Access Solutions Limited (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly and securely in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or use our services.

2. Information We Collect

We may collect and process the following information:

Information you provide

• Full name

• Company name

• Email address

• Telephone number

• Property or site address

• Details provided through contact forms or enquiries

• Information relating to quotations, projects or services requested

Information collected automatically

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Operating system

• Pages visited

• Time and date of visits

• Referring website

• Website usage statistics

This information helps us improve the performance, security and usability of our website.

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries and requests.

• Prepare quotations.

• Deliver our rope access and specialist access services.

• Manage ongoing projects.• Communicate regarding appointments and completed work.

• Process invoices and payments.

• Improve our website and customer experience.

• Meet legal and regulatory obligations.

• Send marketing communications where you have given your consent.

4. Lawful Basis for Processing

We process personal information under one or more of the following lawful bases:

• Your consent.

• Performance of a contract.

• Compliance with legal obligations.

• Our legitimate business interests, provided these do not override your rights and freedoms.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share information where necessary with:

• Approved subcontractors working on our behalf.

• Professional advisers.

• IT and website service providers.

• Payment providers.

• Government bodies or regulatory authorities where required by law.

Any third parties processing your data are required to protect it appropriately.

6. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services.

• Maintain business records.

• Meet legal, accounting and tax obligations.

• Resolve disputes and enforce agreements.

When data is no longer required, it is securely deleted or anonymised.

7. Data Security

NAK Access Solutions Limited takes appropriate technical and organisational measures to safeguard your personal information against unauthorised access, loss, misuse or disclosure.

These measures include:

• Secure hosting and encrypted connections where applicable.

• Password-protected systems.

• Restricted stak access to personal data.

• Regular software and security updates.

Although we take reasonable precautions, no method of internet transmission can be guaranteed to be completely secure.

8. Your Rights

Under the UK GDPR, you have the right to:

• Request access to your personal information.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal data where appropriate.

• Restrict the processing of your data.

• Object to certain types of processing.

• Request transfer of your personal data (data portability).

• Withdraw consent at any time where processing relies upon consent.

• Lodge a complaint with the Information Commissioner’s Office (ICO).

Further information about your rights is available from the Information Commissioner’s

Office.

9. Cookies

What Are Cookies?

Cookies are small text files stored on your computer or mobile device when you visit a website.

They help websites function correctly, improve performance and provide a better browsing experience.

How We Use Cookies

Our website may use cookies to:

• Remember your preferences.

• Improve website functionality.

• Monitor website performance.

• Analyse visitor behaviour.

• Enhance security.

Managing Cookies

You can manage or disable cookies through your web browser settings.

Please note that disabling cookies may affect certain features and functionality of our website.

10. Third-Party Services

Our website may use trusted third-party providers including, but not limited to:

• Google Analytics

• Plausible Analytics

• Website hosting providers

• Email service providers

These services may collect anonymised usage information in accordance with their own privacy policies.

11. External Links

Our website may contain links to external websites.We are not responsible for the content, privacy practices or security of third-party

websites. We recommend reviewing their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices.

The latest version will always be available on our website, and continued use of our website indicates acceptance of any updates.

13. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact:

NAK Access Solutions Limited

Registered Office:

32 Vertex Tower,
3 Harmony Place,
London,
SE8 3FE,
England

Email: [email protected]

Website: www.nakaccesssolutions.co.uk

If you are dissatisfied with how we handle your personal information, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

This version is suitable for a UK commercial contractor and reflects current UK GDPR terminology and good practice. It also aligns well with the services offered by NAK Access Solutions Limited, including rope access, façade maintenance, window cleaning, mastic application, inspections, and bird control.